English

DTIC ADA292936: A Study of Non-Urgent Utilization of the Emergency Room and its Relationship to Access to Care at Kimbrough Army Community Hospital, Fort George G. Meade, Maryland.

This study determined the prevalence of non-urgent utilization of the ER at Kimbrough Army Community Hospital (KACH) and identified why non-urgent patients choose to utilize the ER. On the basis of the findings a primary care system was recommended to decrease non-urgent utilization of the ER at KACH and improve access to care. Components of the system include: use of a fast track triage system; use of a telephone triage system; extending clinic outpatient hours of operation to evening and Saturday; and providing education in the form of self-care medical manuals.

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