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MEMBERSHIP AND DIGITAL SERVICES

Distance Sales Agreement — General Framework

This framework describes distance-sale principles for CreateLibre memberships and digital services. A transaction-specific version completed with plan, price, duration and consumer details is shown before payment.

Framework version: 2026-08-23
Distance Sales Agreement — General Framework1. Provider2. Consumer and subject3. Characteristics, term and performance4. Price and pre-contract information5. Withdrawal and early digital performance6. Cancellation, renewal and refunds7. Complaints, records and data
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This page alone does not create an order. The binding record includes the pre-contract information, selected plan, total price, renewal/cancellation terms and electronic acceptance presented immediately before payment.

1. Provider

Provider details come from the managed legal identity and the transaction-specific pre-contract record.

  • Operator / data controller: CreateLibre
  • Address: Shown in the transaction-specific pre-contract information before payment
  • Email: admin@createlibre.com
  • Phone: Shown in the transaction-specific pre-contract information before payment
  • MERSIS: Shown in the transaction-specific pre-contract information before payment
  • Tax office / number: Shown in the transaction-specific pre-contract information before payment
  • Trade registry number: Shown in the transaction-specific pre-contract information before payment
  • Registered e-notification address: Shown in the transaction-specific pre-contract information before payment

2. Consumer and subject

The consumer supplies billing and contact details. The contract covers the selected monthly or annual membership and the digital content, ebook/audiobook access and production tools expressly included in that plan.

3. Characteristics, term and performance

Plan duration, scope, quota, technical requirements, start time and limitations are shown before payment. Digital performance normally starts after payment confirmation and necessary checks.

4. Price and pre-contract information

The total price, currency, taxes, renewal, payment method, provider identity, performance, withdrawal, complaint and compatibility information are shown clearly before the consumer assumes a payment obligation. The record is supplied on a durable medium where required.

5. Withdrawal and early digital performance

Applicable statutory withdrawal rights remain available. If the consumer asks digital content or services to begin before the withdrawal period ends, any required express prior consent and acknowledgement of the legal effect on withdrawal must be collected separately. Exceptions are not presumed.

6. Cancellation, renewal and refunds

Renewal terms are shown before payment. Future renewal can be stopped through the account or support channel. Refunds for valid withdrawal, duplicate charge, defective performance or other mandatory grounds are handled through the payment method and applicable legal time limits.

7. Complaints, records and data

Consumers may contact support and retain all mandatory local consumer remedies. Order, notice, acceptance, delivery and withdrawal records are kept for the legally required period. Personal data is handled under the Privacy and Cookie Notice.

  • Support: admin@createlibre.com

Official Turkish consumer and e-commerce sources

KVKK — Çerez Uygulamaları Hakkında Rehber ↗KVKK — Aydınlatma Yükümlülüğü ↗T.C. Ticaret Bakanlığı — Mesafeli Sözleşmeler Hakkında Bilgilendirme ↗T.C. Ticaret Bakanlığı — Elektronik Ticaret Mevzuatı ↗
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