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ERIC ED447733: All Health Plans Need CLAMS: Culturally and Linguistically Appropriate Materials for Diverse Populations Can Overcome Language Barriers to Effective Treatment.

CLAMs are "Culturally and Linguistically Appropriate Materials" designed for diverse populations to help them overcome language barriers to effective treatment. The demographic shift underway in the United States is making the country more linguistically diverse. Health plans need to accommodate this shift, because without information patients cannot understand and use services provided to them by their providers and cannot engage in self-care or self-management, highly cost-effective means of promoting patient health. All of the reasons why it is legally and financially imperative for health plans to provide CLAMS are discussed. After this case is made, the newsletter discusses the best and most effective ways to make CLAMS available, including a three-step recommendation for producing effective CLAMS: select good source materials; translate and pretest; and pilot test. The issue concludes with a discussion of the five elements that determine the likely effect of printed materials: attraction, comprehension, acceptability, self-efficacy, and persuasion. (Adjunct ERIC Clearinghouse for ESL Literacy Education) (KFT)

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